Urban Anaga Hotel informs users of its website about its Personal Data Protection Policy (hereinafter PPDP), in accordance with Law 15/1999 of 13 December on the Protection of Personal Data (hereinafter LOPD), in order that these decide freely and voluntarily if they wish to provide the personal data requested in their Web page.


Urban Anaga Hotel reserves the right to modify its PPDP at its discretion, due to a change in legislation, case law or business practice. If any changes are made, the new text will be posted on this link, where the user may be aware of the current PPDP. In any case, the relationship with users will be governed by the rules provided at the precise time the link is accessed.


Urban Anaga Hotel of Spanish nationality, owns the database generated with personal data supplied by users on the various forms of the Web, and meets the duty of registration of files of a personal nature in the Data Protection Agency, as well as all other obligations imposed by law.


The purpose of these files is to provide more detailed and personalized information about the company, products or any doubt or information that is requested, to manage the purchase process and services. No data will be transferred to third parties, not understanding as a transfer, the treatment that collaborating companies lend to Urban Anaga Hotel in accordance with what is described in Art. 12 of the LOPD.


The party responsible for the file undertakes to comply with the obligation of secrecy established in the applicable legislation, with respect to the personal data contained in the automated files. Likewise, the user is informed of his faculty to exercise at any time the right of access, rectification, cancellation and, where appropriate, opposition in accordance with the provisions of the LOPD and other regulations applicable to the effect through (info@urbananagahotel.com) or by sending a letter to the File Manager, residing at, Calle principal de Imeldo Seris 19, Santa Cruz de Tenerife.


If you have any information, suggestion or query on any topic related to the security of e-commerce systems and/or the Personal Data Protection Policy, please send an email to the above address and, in "Subject" type "Query Suggestion".


If the reason for contacting Urban Anaga Hotel was a claim or complaint relating to any breach of your privacy or a claim for failures in the security of your e-commerce systems;If you would like to receive an email from a single person, you may send an email indicating in the "Subject" field the word "Complaint" to the email account listed above, or you may call us by phone on +34615088883 during business hours. Urban Anaga Hotel undertakes to provide a solution to your complaint or claim within 15 days, notify it by the means you indicate. If you do not agree with this solution, will be the Data Protection Agency and, where appropriate, the Courts and Tribunals that have jurisdiction to resolve any dispute.




IDENTIFICATIVE DATA: In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, Services Information Society and Electronic Commerce, it is reported that the company owning this website is Urban Anaga Hotel. residing at, Main Street Imeldo Seris 19, Santa Cruz de Tenerife, email info@urbananagahotel.com



All industrial and intellectual property rights on this website, as well as the elements contained in it, such as images, software, texts, trademarks, logos, design, etc.., is legally reserved and access to it or its use by its users should not be considered, in any way, as the granting of any license for use or right over any asset whose ownership or property corresponds to Urban Anaga Hotel. The texts, images and other content that may be included in this website are the exclusive property of Urban Anaga Hotel.


Any act of transmission, distribution, transfer, reproduction, storage or public communication in whole or in part, in any medium and by any technical means, must have the prior express written consent of Urban Anaga Hotel.


The user of this website undertakes to respect the intellectual and industrial property rights owned by Urban Anaga Hotel. You may view, print, copy and store them on your computer or other media provided it is única and exclusively for your personal and private use, refraining from deleting, altering, manipulating or circumventing any protective or security device that was installed on our website.



Urban Anaga Hotel may use cookies to customize, facilitating user navigation on its Web site. Cookies are associated only with anonymous users and a specific computer and do not provide references that allow you to personalize data, being able to configure your browser to notify and reject the installation of them, without affecting the user's ability to access the various areas of the Web, except the private area.



The Web site may have links and/or hyperlinks to other Web sites that may be of interest to its users. Urban Anaga Hotel does not exercise any type of control over these sites or their contents, so it assumes no responsibility over them, not guaranteeing their availability, quality, accuracy, veracity, compliance with privacy policies, etc.. so the user accesses the content of these sites in the conditions of use that govern them, under their sole responsibility.


No hyperlinks may be established on other Web pages to this site, unless authorized by Urban Anaga Hotel. If there are hyperlinks on other websites to our pages, it should not be assumed in any case the existence of a relationship between Urban Anaga Hotel and the owner of the website on which it is established, nor the acceptance and approval by Urban Anaga Hotel of its contents or services.



By simply accessing the Web or any of the services integrated therein, the user agrees to use them diligently and correctly, assuming these conditions and in accordance with the law, morality and public order. Specifically, the user assumes the following obligations: Not to use the content and / or information contained in this website to send advertising, send messages for sales purposes or any other commercial purpose or to collect, store or process personal data.


Abstain from deleting the identifying signs of the intellectual, industrial or any other property rights of Urban Anaga Hotel or a third party appearing on the Web and in each of the services offered through it. Refrain from circumventing or manipulating any technical device established for the protection of their rights by Urban Anaga Hotel or by third parties, on the Web, in the services integrated therein or in any of the elements, materials or information obtained therein. Not to use or apply technical, logical or technological resources to benefit, directly or indirectly, with or without profit, from the unauthorized exploitation of the services or contents of the Web.


Do not introduce, store or disseminate through the Web page or any of the services contained therein, any computer program, virus, code, and, in general, do not carry out actions that, in any way, can damage;ar, disable, overload or deteriorate the Web, equipment, systems, networks, programs, data or information of Urban Anaga Hotel or its suppliers, users or, in general, any third party, or prevent the normal use or enjoyment of the Web or related services.


Respond to the damages that Urban Anaga Hotel and its workers, clients, suppliers, users or third parties in general may suffer as a consequence of not complying with the present general conditions or the particular conditions that were applicable;Urban Anaga Hotel and its employees, clients and suppliers are obliged to indemnify Urban Anaga Hotel and its employees, clients and suppliers against any claim, demand or sanction that may be formulated or imposed as a direct or indirect consequence of the aforementioned breach.


When registering, the user is obliged to truthfully provide the data provided and to keep them updated. Not to use, transfer, distribute or dispose of the information included in the service in a way that competes unfairly with Urban Anaga Hotel. Urban Anaga Hotel reserves the right to make, without prior notice, the modifications it deems appropriate on its web page.


Urban Anaga Hotel reserves the right to deny or withdraw the possibility of access to its website to users who fail to comply with the conditions of use of the same, indicated in this Legal Notice, exercising, where appropriate, civil and criminal actions that correspond. Urban Anaga Hotel is not responsible, in any case, for damages of any kind that could be caused by errors and / or omissions in the contents, availability, transmissions of viruses, malicious programs etc. that could occur, despite having adopted the measures of all índole that we have considered necessary and appropriate to avoid this type of circumstances.


Case of controversy or, claims, the same will try to resolve with previous character between the parts. In the event of not reaching an agreement, the parties agree to submit to the Courts and Tribunals of Spain.